Out-of-Hours Medical Care
If you require urgent medical advice after the surgery has closed, please call the normal practice number 01644 420234. Your call will automatically be diverted to NHS 24 (111) free number, web site http://www.nhs24.com. An experienced NHS 24 nurse will assess your symptoms and, if necessary, arrange for you to see a doctor or nurse.
Help on the Web
NHSinform is Scotland’s leading digital health and care
information service, providing a source of reliable, quality assured
information across a growing range of channels including online, telephone,
webchat and social media.
self-help guide, fully aligned with NHS 24’s 111 out of hours service, enables
people to manage their own symptoms across a range of conditions.
NHS Dumfries and Galloway
compliments, concerns or comments
helps us to better understand what we are doing well and where we can
improve. There are lots of ways that you
can share your views with us including:
Speaking directly to a member of staff in the team the feedback is about
Via the independent organisation Care Opinion
through their website at www.careopinion.co.uk
or by completing one of their leaflets (available from staff or Patient
Contacting our Patient Services team on 01387
272733 or by email:firstname.lastname@example.org
If you wish to progress a complaint or would
like more information about our Complaints Handling Procedure, please contact
Patient Services who can assist you.
If you need help giving us your feedback,
you can access free, independent and confidential advice and support from the
Patient Advice and Support Service who are part of the Citizens Advice Bureau:
Galloway Citizens Advice Service, 81-85 Irish Street, Dumfries, DG1 2PQ
OOH should only be used to provide medical management for conditions that
require urgent attention (illnesses experienced which require attention before
your own GP Practice opens, but are not serious enough for a 999 call or
attendance at The Emergency Department).
The D&G OOH service should not be used to provide treatment for
routine, recurrent or non-urgent medical conditions or to issue repeat
The Primary Care Centre can only take referrals from
NHS24. Please do not attend without telephoning NHS24 for an appointment.
When you call NHS 24
A call handler will ask you a series of questions and you will be advised what to do next.
responses indicate that you need help from the Out of Hours Service, your
details will be sent electronically to the local Dumfries & Galloway Out of
Hours Service (D&G OOH).
A team member
from D&G OOH (Doctor, Nurse, Paramedic or Pharmacist) may call you back to
discuss the problem in detail.
be advised in one of the
Self-management advice over the phone. This may
include advice to visit a community pharmacy.
- Attend the Primary Care Centres based at the
Dumfries & Galloway Royal Infirmary via A&E entrance, The Galloway
Community Hospital, Stranraer or Newton Stewart Hospital. (Usually a specific time to attend will
- A Home visit from one of our OOH Team Members is for
housebound patients only.
- Occasionally the OOH Team Member may feel that a
problem requires urgent admission to hospital and will arrange for an
emergency ambulance to attend.
If you are given telephone advice
and later feel that your condition has worsened, then you should call 111
again. Your condition will be re-assessed.
Other ways to get help
speaking to your community pharmacist first.
The pharmacist can provide assistance with many medication
related issues, for example, if you have lost or run out of your
The pharmacist can
also provide advice and, if appropriate, treatment for many minor ailments, which may be free of charge.
Common minor ailments include:
- Skin conditions
- Eye infections
- Sore throats and coughs
- Urinary tract infection
This leaflet is available on request in other formats by phoning: